Privacy Policy

Last updated: 17 October 2026

1. Introduction

Kristalium Digital Services, operated under the name Antoine El Dib Kristalium Digital Services, respects your privacy and is committed to protecting personal information processed through our website and services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, purchase services, or use our digital products.

2. Information We Collect

Depending on how you interact with Kristalium, we may collect the following categories of information:

• Contact information: Name, email address, telephone number, and information you provide through contact forms or support requests.
• Account and transaction information: Account details, service orders, invoices, payment status, and subscription information.
• Technical information: IP address, browser type, device information, access logs, and website usage data.
• Service-related information: Information necessary to provide hosting, software, SaaS, digital marketing, technical support, and other requested services.

Payment card details may be processed directly by the relevant payment service provider. We do not claim to store full payment card details unless this is expressly part of an applicable payment arrangement.

3. How We Use Your Information

We may process personal information to:

• Provide and maintain our products and services.
• Create and administer customer accounts.
• Process orders, payments, invoices, cancellations, and refunds.
• Respond to inquiries and provide technical support.
• Communicate important service updates and account notifications.
• Maintain website security and prevent fraud, abuse, and unauthorized access.
• Improve website functionality, service quality, and user experience.
• Comply with applicable legal, accounting, tax, and regulatory obligations.
• Send marketing communications where permitted by applicable law and, where required, with your consent.

4. Legal Basis for Processing

Where applicable, personal information is processed on an appropriate legal basis, including performance of a contract, compliance with legal obligations, legitimate interests, or consent.

For processing subject to Türkiye’s Personal Data Protection Law No. 6698 (KVKK), we aim to comply with applicable requirements concerning transparency, lawful processing, data security, and the rights of data subjects.

Where required by law, additional notices or consent mechanisms may be provided for specific processing activities.

5. Sharing of Information

We do not sell personal information as a commercial product.

We may share relevant information with service providers where necessary to operate our business, including:

• Hosting, server, and cloud infrastructure providers.
• Payment processors and financial service providers.
• Email delivery, customer support, and communication platforms.
• Analytics, security, and fraud-prevention providers.
• Professional advisers and competent public authorities where legally required.

Such sharing should be limited to what is necessary for the relevant purpose and handled in accordance with applicable legal requirements.

6. International Data Transfers

Some service providers or infrastructure may operate outside Türkiye. Where personal information is transferred internationally, Kristalium will apply the safeguards and procedures required by applicable data protection law, including KVKK where applicable.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, administer customer accounts, resolve disputes, maintain business records, and meet legal obligations.

Retention periods depend on the type of information and the purpose for which it is processed.

We apply appropriate technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyze website performance, and support other features.

Where required, non-essential cookies will be used only after the appropriate consent has been obtained. You can manage available cookie preferences through the website’s consent controls and your browser settings.

Please refer to our Cookie Policy for further information.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the processing of your personal data.
• Learn whether your personal data is being processed.
• Request access to personal data and information about its use.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction where legally applicable.
• Object to certain processing activities where the law permits.
• Withdraw consent where processing is based on consent.
• Exercise applicable rights concerning automated processing and data portability, where available.

Under KVKK, data subjects may exercise the rights provided by Article 11, subject to the conditions and procedures established by law.

10. Third-Party Websites

Our website may contain links to third-party websites and services. Those websites operate under their own privacy policies and practices. Kristalium is not responsible for the privacy practices of independent third parties.

11. Children’s Privacy

Our services are not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. If you believe such information has been collected improperly, please contact us.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, operational practices, or legal obligations. The revised version will be published on this page with an updated revision date where appropriate.

13. Contact Information

For privacy-related inquiries or requests, contact us using the following details:

Kristalium Digital Services
Website: https://kristalium.com/
Email: contact@kristalium.com
Telephone: +90 551 633 37 58

If you are exercising rights under KVKK, please include sufficient information to allow us to verify your identity and respond to your request through an appropriate channel.