Terms of Service

Last Updated: October 17, 2026

1. Introduction

Welcome to Kristalium Digital Services, operated under the Kristalium brand by Antoine El Dib Kristalium Digital Services (“Kristalium,” “we,” “us,” or “our”).

These Terms of Service govern your access to and use of our website, digital platforms, products, and services.

By accessing our website, submitting an inquiry, placing an order, or using our services, you agree to these Terms of Service. If you do not agree, you should discontinue use of the relevant services.

Certain services may be subject to additional agreements, service-specific terms, acceptable-use policies, or third-party provider terms. Where applicable, those terms supplement these Terms of Service.

2. Our Services

Kristalium provides digital and technology-related services, which may include:

• Website design, development, and maintenance.
• Software development, SaaS solutions, and digital products.
• IT consulting, technical support, and digital transformation services.
• Web hosting, server-related services, and domain registration assistance.
• Search engine optimization (SEO), digital marketing, and advertising services.
• Workflow automation, integrations, and custom technical solutions.
• Audio, media, and other digital production or processing services.
• Other technology and digital services described on our website.

The availability, scope, specifications, pricing, and delivery conditions of individual services may vary. The description and terms presented at the time of purchase or in a separate written agreement will apply to the relevant service.

We reserve the right to modify, discontinue, or replace services where reasonably necessary, subject to applicable contractual obligations and mandatory legal requirements.

3. Eligibility and Account Responsibilities

You must have the legal capacity to enter into a binding agreement to purchase services from Kristalium.

If you use our services on behalf of a company or another organization, you represent that you have authority to bind that organization to the applicable agreement.

You agree to:

• Provide accurate and up-to-date registration, billing, and contact information.
• Maintain the confidentiality of your account credentials.
• Notify us promptly of suspected unauthorized account access.
• Use our website and services lawfully and responsibly.
• Ensure that information and materials you provide to us may lawfully be used for the requested service.

You are responsible for activities carried out through your account, except where applicable law or circumstances attributable to Kristalium provide otherwise.

4. Orders, Pricing, and Payments

Prices, currencies, taxes, billing periods, and payment terms will be displayed during the ordering process or specified in the relevant proposal, invoice, or service agreement.

Unless expressly stated otherwise, quoted prices do not include taxes or third-party charges that must legally be charged separately.

By placing an order, you authorize the applicable payment to be processed using the payment method offered for that transaction.

Some services may require advance payment, recurring subscription payments, deposits, or milestone-based payments. The applicable billing arrangement will be disclosed before you commit to the purchase.

For recurring services, you are responsible for reviewing the subscription price, billing interval, renewal conditions, and cancellation requirements before subscribing.

We may suspend or restrict a service for overdue payments after providing any notice required by the applicable agreement or law.

If a pricing error or material order-processing error occurs, we will take reasonable steps to resolve it and will not disregard your mandatory legal rights.

5. Service Delivery and Third-Party Providers

Delivery timelines are estimates unless a binding deadline has been expressly agreed in writing.

Certain services depend on third-party providers, infrastructure, registries, software platforms, payment processors, or external APIs. These dependencies may affect availability, delivery times, or functionality.

Kristalium will take reasonable steps to deliver the services agreed with you. We are not responsible for independent third-party acts or outages to the extent permitted by applicable law, but this does not exclude responsibility for our own contractual obligations or any liability that cannot legally be excluded.

Where a service is governed by a separate service-level agreement (SLA), that agreement will determine the applicable service commitments.

6. Domains, Hosting, SSL Certificates, and Infrastructure

Domain registrations, renewals, transfers, hosting, server resources, SSL certificates, and related services may be subject to the terms of registries, registrars, certificate authorities, data centers, and other infrastructure providers.

Domain names are subject to availability, registration rules, renewal deadlines, and registry policies. We cannot guarantee that a requested domain will remain available until registration is completed.

You are responsible for supplying accurate domain registration details, monitoring renewal dates where applicable, and complying with relevant domain and hosting policies.

Where Kristalium manages these services on your behalf, we will perform the responsibilities expressly included in your order or service agreement.

Certain third-party products and services may be non-refundable once provisioned or registered. Any such restrictions will be disclosed in the applicable refund terms, subject to mandatory legal rights.

7. Acceptable Use

You must not use our website, products, infrastructure, or services to:

• Violate applicable laws, regulations, or third-party rights.
• Distribute malware, malicious code, or unauthorized harmful content.
• Conduct fraud, phishing, unauthorized access, or security attacks.
• Send unlawful spam or operate abusive automated systems.
• Interfere with the security, stability, or availability of our systems.
• Infringe intellectual property, privacy, or data-protection rights.
• Circumvent reasonable security restrictions or usage limits.
• Engage in activity that creates an unreasonable risk to our infrastructure, personnel, customers, or other users.

Additional acceptable-use requirements may apply to particular hosting, SaaS, software, or infrastructure services.

Where we reasonably believe a violation has occurred, we may investigate and take proportionate action, including requesting corrective action, restricting access, or suspending a service. We will follow applicable law and any notice or procedural requirements that apply.

8. Intellectual Property

Unless otherwise agreed in writing, Kristalium and its licensors retain ownership of the intellectual property rights in our website, branding, original materials, software, tools, templates, documentation, and service infrastructure.

You may not copy, modify, distribute, reverse engineer, resell, or commercially exploit our protected materials except where expressly permitted by law or authorized in writing.

You retain ownership of materials and content you lawfully provide to us. You grant Kristalium the limited rights necessary to process, reproduce, host, modify, or otherwise use those materials solely to deliver the requested services and fulfill our contractual obligations.

Ownership and licensing of custom-developed software, source code, designs, and other deliverables will be determined by the applicable proposal or written agreement. Payment alone does not transfer intellectual property rights unless the applicable agreement expressly provides for that transfer.

Third-party software and open-source components remain subject to their respective licenses.

9. Confidentiality and Data Protection

We will handle personal data in accordance with our Privacy Policy and applicable data-protection laws.

Where required, separate data-processing agreements or confidentiality agreements may govern the handling of personal data, business information, credentials, source code, or other confidential materials.

You must not submit personal data or confidential information that you are not authorized to disclose or that is unnecessary for the requested service.

Our Privacy Policy describes how personal information is collected, used, disclosed, retained, and protected.

10. Cancellations and Refunds

Our Cancellation and Refund Policy governs requests to cancel purchases and obtain refunds.

Kristalium’s stated refund commitment is a 100% refund within seven days, subject to the conditions and exclusions specified in that policy.

The stated exclusions include SSL certificates, server services, SLA services, and domain registrations. Their application will depend on the relevant product or service, whether it has been provisioned or used, the information disclosed before purchase, and applicable law.

Nothing in these Terms of Service or our refund policy is intended to waive or restrict mandatory statutory rights, including any applicable consumer withdrawal, cancellation, or refund rights.

Please consult our separate Cancellation and Refund Policy for the applicable procedures and conditions.

11. Service Availability and Maintenance

We aim to provide reliable access to our website and services but do not guarantee uninterrupted or error-free availability unless an applicable written agreement expressly provides otherwise.

Maintenance, security updates, third-party outages, network failures, and events outside our reasonable control may affect service availability.

Where a service-level commitment applies, the relevant SLA will govern the availability commitment and any associated remedies.

12. Disclaimers

To the extent permitted by applicable law, services and website content are provided subject to their published descriptions and applicable agreements.

We do not guarantee that every service will meet requirements that have not been communicated to us or expressly agreed in writing.

Information provided on our website is for general informational purposes and does not constitute legal, financial, tax, or other regulated professional advice unless expressly agreed and lawfully provided as such.

Nothing in this section excludes an express contractual guarantee or any statutory guarantee or consumer right that cannot lawfully be excluded.

13. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Kristalium will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant agreement was formed.

Subject to mandatory legal requirements and any separate written agreement, our aggregate liability arising from a particular service will be limited to the amount paid or payable for that service during the twelve months preceding the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited, including liability that must remain unlimited under applicable law.

You remain responsible for maintaining appropriate backups of your own data unless backup and recovery services are expressly included in your agreement.

14. Indemnification

To the extent permitted by applicable law, you are responsible for losses and third-party claims arising directly from your unlawful use of our services, your infringement of third-party rights, or your material breach of these Terms of Service.

This provision does not make you responsible for losses caused by Kristalium’s own breach, negligence, or other conduct for which responsibility cannot legally be transferred to you.

15. Suspension and Termination

You may stop using our services and cancel subscriptions in accordance with the relevant service terms and cancellation procedures.

We may suspend or terminate access where reasonably necessary due to material breach, non-payment, unlawful activity, security threats, or discontinuation of a service, subject to applicable contractual obligations and law.

Where appropriate, we will provide notice and a reasonable opportunity to remedy a breach before taking action. Immediate action may be necessary to address serious security risks, legal requirements, or ongoing harm.

Termination does not remove payment obligations already incurred or provisions that by their nature are intended to survive termination.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our services, business operations, technology, or legal requirements.

The revised version will be published on this page with an updated revision date. Where required by law or an existing agreement, we will provide notice or obtain consent before the changes take effect.

Changes will not retroactively remove rights that have already accrued or override mandatory legal protections.

17. Governing Law and Disputes

These Terms of Service are subject to the laws applicable to the relevant transaction, without overriding mandatory consumer-protection rules or other mandatory legal provisions.

Where Turkish law applies, mandatory Turkish consumer-protection, data-protection, and other applicable legal requirements will be respected.

Disputes will be handled by the competent courts, authorities, or alternative dispute-resolution bodies determined by applicable law. Any contractual choice of jurisdiction is subject to mandatory rules governing consumer contracts and access to legal remedies.

18. Severability and Entire Agreement

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

These Terms of Service, together with any applicable order details, service-specific terms, and written agreements, constitute the agreement governing your use of the relevant services.

Where a separate signed agreement conflicts with these Terms of Service, the separate agreement will prevail to the extent that it expressly addresses the conflicting subject matter and is legally enforceable.

19. Contact Us

For questions about these Terms of Service, please contact:

Kristalium Digital Services

Email: contact@kristalium.com

Phone: +90 551 633 3758

Website: https://kristalium.com/

For formal notices, billing questions, or service disputes, please include sufficient information to identify the relevant order or service.

These Terms of Service are intended as a general contractual framework and should be reviewed against the registered business details, actual service practices, and applicable legal requirements before publication.