Got a question that you can’t find an answer to in the FAQs? Help is just an email away.

Feel free to contact us for any questions and doubts.

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No more than 2 working days since receiving your issue ticket.

Do you have a question about our services? Would you like more information? We’d love to hear from you. Either email us directly, call the office, or fill out the form below. Someone will get back to you within one working day.


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+90 (551)-633-35-78
+1 (302)-440-15-05


843 St. Bld N.9 Dr N.2
Konyaalti, Antalya 07070

Frequently Asked Questions

This is your toolbox, with many resources you might need, whether you’re a member, a group scheme manager, an intermediary or one of our services provider.

As an agency, we’ve been delivering our expert digital marketing service since 2009. Before we were Kristalium, we were called Smart Boost. You can read about our brand change here.

We’re an integrated digital service agency. Our services include all kind of online services from Hosting, Development & Coding, Cloud Management, SEO, PPC & Biddable Social Media, Content Marketing, Digital Strategy, Digital Designs and Data & Analytics. 

We offer flexible digital services packages for every business need. We can focus on any one of our services as a stand-alone service, for example, PPC or Social Media. Alternatively, we offer an integrated digital service & marketing that includes all or several of our services used strategically together to achieve the best results possible. You can learn about our integrated digital service & marketing service here.

Compared to an employee who has a broad knowledge of digital marketing, our team of 18 digital services experts are each experienced and accredited specialists in their particular area of digital services & marketing. 

Our experts are leaders in their fields when it comes to all kind of Digital Services. With the help of a Digital Strategy expert, our team members share knowledge between themselves to make sure all your digital channels work together in a joined-up approach and achieve more for you. We like to think of ourselves as an extension of your team, offering skills you can’t recreate in-house.

If you didn’t receive the verification email with the login link, you should check your spam folder in your email account. If it’s not there, and you still haven’t received it after a few minutes, you can try again, ensuring that you entered your email correctly when signing up. The email will be sent from with the subject “Log in to kristalium.”

When you’re unsure which email address you used when signing up with Kristalium, please send a short email to with your full name and ID code for a reminder, or ask to change it for a new one.

In case you still have more questions or are unable to receive the email, feel free to reach out to us at

The most common reason why signing fails, is the ‘Token signing’ extension on your internet browser. It needs to be ‘Enabled’ or ‘On’ as in the newest Chrome browser.

  • When using Chrome – Double-check if you have the extension called ‘Token signing’ available and enabled (‘On’). You can find it from the upper right corner Chrome menu by clicking on ‘Extensions’.
  • When using Firefox – Double-check if you have the two required extensions called ‘Token signing’ and ‘Firefox PKCS11 loader’ listed and in ‘Enabled’ status. You can find them from the upper right corner menu by clicking ‘Add-ons’, then ‘Extensions’.

After changing the status of the ‘Token signing’ extension, you’ll need to restart your browser by closing all tabs/windows of the browser and removing the card reader.

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Companies Trust Us

70+ leading companies trust us to drive revenue, retention and results.