Our cancellation and return policy agreement applies to the services or products purchased.
It explains the cancellation and return conditions that protect our company and our customers.
Our return conditions
The services you purchase from our company (except for SSL, Server, SLA, Domain Name Registration, Domain Name Renewal and successfully completed Domain Name Transfer services) have a 100% refund (refund) guarantee within 7 days, no questions asked. If our customer wishes to return it after 7 days (except for SSL, Server, SLA, Domain Name Registration, Domain Name Renewal and Domain Name Transfer services whose process has been successfully completed) , the usage period will be reduced and the remaining amount will be added to the customer account as available money balance. In promotional services, it is not possible to refund the free services provided with the service (for example, free domain name registration). Free services are given to the customer because he/she has committed to the service and will use the service for the period of purchase. If the service is canceled before this period, the free service will be charged and the remaining amount will be refunded. Since domain name registration procedures are carried out automatically by ICANN and TRABİS (BTK), refunds are not possible. In return transactions, the refund is provided in the same way as the payment method used by our customer. It is not possible to return it to a different person or with a different method. For all refund transactions, you can request us by selecting the accounting department through your customer panel.
Our cancellation conditions
To cancel the services you have purchased from our company, you can log in to your customer control panel with your e-mail address and password and fill out the form in the “Cancellation Request” option under the “More” menu after entering the service details. No invoice will be created for your service at the next payment time.
- Services that are not requested but not used are not considered canceled. A new invoice is created at each new payment time. If you do not want to fill out the cancellation form, you can send us an e-mail from the e-mail address registered in your customer panel.
- If you make a purchase with a credit card and object to the payment through the bank, “claiming that you did not make the purchase yourself”, without informing or notifying us, without obtaining approval from our company, during or after using the service, the customer account and the services within it will be irreversibly deleted and stopped. Customer name and surname, e-mail address, IP address and TR ID number will be added to our company blacklist. If you have a justified reason, we kindly ask you to contact our company before this process. Our company approaches such situations moderately.
- The information, addresses, phone numbers, and IP address recorded when ordering by our customers who shop with credit cards are viewed and recorded. Additionally, thanks to the Fraud control mechanism, if you try to shop with a problematic credit card, your order will be automatically blocked.
Service Delivery Time
Payments made by credit card are activated immediately. Our technical support team contacts you during working hours on the same day the order is placed for operations such as server installation, control panel installation, IP address allocation, domain name document collection, etc., which require manual processing.
For bank transfer payments, the customer is obliged to notify after the transfer. Depending on the notification, payments made by bank transfer are checked and approved by the accounting department on the same day and the order is activated. Our company is not responsible if the order is delayed or delivery is not achieved due to bank transfer transactions without payment notification. Writing the order number in the description section of the money transfer will speed up the process.
If you have any questions regarding the warnings and conditions, you can send an email to our Contact .